Asked Questions
About Order
Step 1: Please click here to view our product Gallery.
Step 2: After reviewing the Gallery, email us the specific style code(s) you wish to order. If a desired style is not found in the catalog, please refer to the section on custom product and sampling below.
Step 3: We will prepare a formal quotation and provide a physical sample for you to verify the design and product quality.
Step 4: Once you approve the quotation and sample, submit a formal Purchase Order (PO) or confirm your order details (items and quantities) by emailing us.
Step 5: We will then send a Proforma Invoice (PI) and an order confirmation, including the scheduled ready date of the shipment.
Step 6: Review and confirm the details of the Proforma Invoice (PI). Your payment on the PI is required to release the order to full production.
Sample FAQ
Yes. We offer up to 10 pairs of catalog samples free of charge. Please note that shipping costs are the responsibility of the customer.
Yes. Simply provide a high-resolution image or a physical sample. We will either identify a matching style from our existing collection or develop a custom design to meet your exact specifications.
All samples are made to order. The standard lead time is 10–14 working days, depending on the complexity of the style, materials, and quantity requested.
If you do not have a courier account, we can arrange delivery via our corporate account. In this case, the shipping costs will be invoiced to you for payment before dispatch.
Shipping estimates are provided upon receipt of your full delivery address and the specific quantity of samples requested.
Product & Service
- The main material used are human hair and vegan synthetic hair. Our fiber material is REACH (registration, evaluation, authorization, and restriction of chemicals is a European Union regulation) comply.
- For fashion false eyelashes, we are using colorful material, glitter, stones, and gems.
Yes, all our lashes are cruelty-free and vegan. Our material is an ethical source, and our product is not tested to the animal.
Our lashes can be worn on average of 10-25 times, with the proper care. However, it all depends on how well you clean and care for them.
Yes, we do have glue. Please click here to the catalog.
Yes, please click here to see our packaging options.
Yes, please click here to see our applicator options.
MOQ, Pricing and Lead-time
We offer no minimum order quantity (MOQ) for eyelashes on trays without private label or custom packaging. We can cater to any quantity for these orders, with pricing quoted based on volume needed.
Unit price will depend on the style of the final product with other specifications such as packaging, stickers, stamp, and other order components.
Our false eyelashes is freshly made by order, and it’s 100% human made, the lead-time will be varied depends on quantity/style and order components. However, in Normal Lead-time will be around 2-3 months.
Payment Method & Shipping
We are open for discussion for the payment terms, however, there’s a certain term and condition to be met. For amount below USD 5000 transaction, we prefer to have advance payment.
We prefer to receive payment via bank transfer.
The price terms is FOB Jakarta, Indonesia, with the minimum total value per shipment is USD 5000.
Below USD 5000/shipment, the price term will be EXW term.
The buyer needs to decide whether they want to ship the goods via courier, air, or sea. We are open to receive a nominate forwarder (shipping agent) from the customer. We also provide an offer of an international shipping service forwarder if you don’t have a nominate forwarder.
The shipping charge will depend on the weight, volume, shipping methods, and final destination.
Yes, we can just let us know your preference of shipment (air/sea/courier delivery). We will quote the cost for you. Just pay and relax shipment will be arrive to your destination.
Office Information
Our office is on Jalan Penjernihan I no. 9, Central Jakarta 10210, Indonesia (approximately a 60-minute drive from Soekarno-Hatta International Airport).
Yes, please arrange your appointment first with us for visiting schedule.
Our factory located in Purbalingga, Central Java, Indonesia.